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At Metro lab we believe in assessing performance at all steps of testing cycle including pre –analytical, analytical and post analytical phase to ensure excellence in outcome in medical care. Quality control is an integral part of Diagomet philosophy where in continuous evaluation of processes and techniques are done to detect, reduce and correct deficiencies in the analytical process.
To support our philosophy, we are following a comprehensive Quality System.
The policies, processes, and procedures associated with these quality system essentials are applied to all operations in the workflow path. Quality management focuses on continuous quality improvement as measured by customer satisfaction.
Operating within a Quality System enhances our ability to meet and exceed the requirements of accreditation agencies and facilitates service satisfaction for our clients. We also have defined processes for planning and evaluating the effectiveness and efficiency of our Quality System through scheduled internal audits, quality performance monitoring and leadership reviews
The patient comes first in everything we do. We strive to provide every patient and every customer with services and products of uncompromising quality — error free, on time, every time. We do that by dedicating ourselves to the relentless pursuit of excellence in the services we provide.
Credibility is the key to our success; therefore, all of our processes, decisions and actions ultimately are driven by integrity. We are honest and forthright in all our dealings with our customers and with each other. We are responsible corporate citizens in the community we serve. We strictly comply with the laws and regulations governing our business, not only as a legal obligation and as a competitive necessity, but because it is the right thing to do.